Return & Refund Policy
Thanks for shopping with The Gaming Warehouse! We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens. Examples include damaged products due to neglect by shipping couriers, parts may be missing or error in a listing. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within sever (7) day of product delivery. Any return requests made after seven (7) days will NOT be accepted. In the unlikely event of an error in a listing, The Gaming Warehouse reserves the right to cancel an order. In such a case, a 100% refund will be issued immediately.
NOTE: All returns MUST include the manufacturer's original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you.
How To Return Damaged Items & Unwanted items:
1) Contact The Gaming Warehouse within seven (7) days of product delivery.
2) We will need the following if the item is damaged:
- Please explain what is damaged
- A photo of the damage to each item(s)
- A photo of the outer box with the shipping label intact. This will be forwarded to the shipping courier for a claim to be filed.
3) Once confirmed, we will issue you a RMA number. Any returns made without a RMA number will NOT be accepted!
4) Ship the item(s) back inside a standard shipping box. Please write your RMA number on the outside of the box. 5) Once we receive your return, we'll process a refund within 7-10 business days.
Box and Paint Condition
Please note that you may not receive the item with the "perfect" box and "perfect" paint job. While we cater to many collectors and do our best to hand pick the best items, there may be shelf wear, scratches, creases, cuts, small dents, bends and/or imperfections. If you seek the "perfect" box and paint job, we recommend shopping in person at a B&M store or online where you can see actual pictures of the item you intend to purchase. Unfortunately, we will not be able to exchange items due to imperfections. By placing an order on our website, you understand and accept this policy.
Incorrect Addresses or Refused Packages
Please ensure you have the right address prior to committing to your order. Packages that are returned due to incorrect addresses or refused, will bear a minimum of a 20% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product returns.